Returns & Refunds

Our Return and Refund Policy at a Glance:

Damaged Items: We understand that receiving a damaged or defective item can be frustrating. If this happens, don’t worry – we’ve got you covered! Simply reach out to our customer service team within 3 days of receiving your order, and we’ll arrange a quick replacement or issue a refund.

Wrong Size: Unfortunately, we do not accept returns or offer refunds for items ordered in the wrong size. To ensure the perfect fit, we highly recommend checking our size guide available on each product page. If you need help with sizing, feel free to contact our customer service team – we’re happy to assist you!

We hope this clarifies our policy and provides you with a smooth shopping experience. If you have any further questions, don’t hesitate to get in touch!

Return Adress: 

Atelier Orivelle

Rodenkirchenerstr. 70, 50997 Köln