Your order will usually be dispatched from our warehouse within 2 to 6 business days. The delivery timeframe will vary depending on your location. You can monitor the progress of your shipment using the tracking number provided. If you need any help, our customer support team is here to assist you. Thank you for choosing Notre Succès – we value your patience and trust.

After placing your order, you will receive a confirmation email with a tracking number, allowing you to monitor your shipment. We provide real-time shipping updates to keep you informed throughout the process.

If you have any questions, feel free to reach out to our customer support team at info@atelier-orivelle.com. Thank you for choosing Atelier Orivelle!

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At Atelier Orivelle, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to assist with returns under the following guidelines:

Return Period:
You can return any item within 14 days of receiving your order. To qualify for a return, the item must be unused, in its original condition, and include the original packaging.

How to Return:
To start a return, please reach out to our customer service team at info@atelier-orivelle.com with your order number and the reason for your return. We will provide detailed instructions on how to return the item.

Return Shipping:
Customers are responsible for covering return shipping costs. Ensure the item is securely packaged and sent via a trackable shipping service. We cannot take responsibility for items lost or damaged during return transit.

Refund Process:
Once your returned item is received and inspected, we’ll notify you by email about the approval or rejection of your refund. Approved refunds will be processed and credited to your original payment method within 14 days.

Exchanges:
Exchanges are only available for defective or damaged items. If you need to exchange an item for the same product, please contact us at info@atelier-orivelle.com.

Return Address:
For further instructions, please contact us at info@atelier-orivelle.com.

You can get in touch with us using the following contact details:

info@atelier-orivelle.com
Don’t hesitate to reach out with any questions, concerns, or feedback. We’re always happy to assist you!